On-line 100% Guarantee:
- First Aid Plus will quickly replace, refund, or exchange any products with poor quality or workmanship (Not including normal wear and tear of the item after usage)
- First Aid Plus will quickly replace, refund, or exchange any unused product that does not meet your expectations up to 30 days after the purchase.
- First Aid Plus will give a 100% credit for the cost of your return products (Does not include shipping costs). If it's our mistake your shipping costs will also be refunded.
Freight Policies for Exchanges
- First Aid Plus will quickly provide exchanges free of shipping for the following reasons:
- UPS or USPS mis-delivered the order (not customer's fault)
- Product did not fit correctly.
- Product did not meet expectations and customer would like to exchange for something similar.
- Order was called, faxed, or mailed in and a miscommunication caused the incorrect product to be invoiced and shipped.
Note.
You would be responsible for shipping the item back to us.
- First Aid Plus will quickly provide exchanges with no restocking charges for the following reasons:
- Customer entered incorrect address on order.
- Item was ordered, processed, then shipped and customer tried to cancel or change order while in transit.
(Most items are shipped in 1-2 business days)
- Item was shipped correctly and the customer ordered the incorrect item.
- Item was shipped correctly and the customer no longer needs the item once it arrives.
Note.
You would be responsible for shipping the item back to us and the return shipping costs back to yourself (if applicable).
- First Aid Plus will quickly provide exchanges free of shipping and pay for the return postage for the following reasons:
- Incorrect product was shipped.
- Product was defective and un-usable.
- Product was damaged and un-usable from transit.
Note 1.
You would not be charged to return products back or charged to have the products re-shipped to you.
Note 2.
We will enter the return labels at our costs; however, the items need be set aside for UPS pickup or dropped off at the post office (whichever is most convenient).
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Return Procedures:
- If you need to return or replace an item, the first step is to apply for a return/exchange authorization # by completing this form:
- Once the form has been submitted we will send you back a return authorization within next 1-2 days.
- Simply print out the e-mail we return and/or enclose all the return information inside the package. Then send the products to the address below (if applicable).
First Aid Plus
4400 Danhil Drive
Brownwood, TX 76801
Attn: Returns Department
- For your protection, be sure to use a shipping method that has a tracking number.
- That's it. We will make the adjustment or exchange and then send the confirmation to your e-mail address. Generally refunds and exchanges are made within 3-4 business days.
We want to make sure all of your orders meet your satisfaction. If there is a problem, please just let us know. We will do out best to correct the situation.
First Aid Plus
1-800-646-5346
fax 1-325-646-3790
e-mail
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